ODLean™ Partnership:

Patients walk in with intent; intent to receive a specific service and perhaps buy certain products. What they are not intending to do is wait. Every minute a patient waits is lost revenue; how long do your patients wait?

ODLean™ identifies the constraints in your practice that are creating the wait time, uncovers the root cause, works with you and your staff to develop the solution and implement it in your practice.

The outcome for your practice is increased patient retention, higher dollars per patient, and increased referrals. Finally, improved work/life balance with a less stressful work environment overall.

What seems an obvious solution to the problem may in fact not address the constraint. For example, if your capture rate of purchases from optical is low, your immediate solution may be improving your inventory or merchandising, when in fact the root cause could be your scheduling process.

Our team has extensive expertise developed over many years in Johnson & Johnson in uncovering the constraints, developing very practice specific, customized solutions and implementing in your practice to create change; because your practice isn’t standard and your solutions shouldn’t be either.

The solutions to your challenges have to be as unique as you and your practice to create meaningful and maximum impact. Our products best fit owners that want to aggressively improve their business and are committed to driving meaningful change in their patient experience. We use analytics to determine the greatest opportunities and make the biggest improvements that will quickly pay off. This isn’t trial and error, one size fits all consulting.